118 Quotes by Cindy Ann Peterson

In business, trust is crucial. As a society, we recognize that services may vary, as the same person may not provide the service each time, and therefore, there will be qualitative differences with each service. This variation of service and varying expectations without clear communication can lead to acts of incivility.

Human interaction without clearly stated scope of service can create moments of tension and less positive results.

People may get mad at the person they purchase the service from if the service does not meet their personal standard.

So scope it out, and don’t shout it out!

Your word is your brand and if your word contradicts the quality of what you grow and sell, you will have difficulty in your community in the future.

Many times, it’s a misunderstanding of what is promised or expected that causes acts of incivility.

When plotting a course to success, consultants need to understand that their unique value proposition doesn’t just come from their training and professional experience.

Every consultant needs to understand that their competitive advantage and brand equity doesn't just come from their training and experience. It is the historical context of where they were born and raised, and major influences in their lives that makes each consultant unique.

When you hire an image expert for advice, ask if they are AICI certified.