289 Quotes by Clayton M. Christensen

Watching how customers actually use a product provides much more reliable information than can be gleaned from a verbal interview or a focus group.

There needs to be conviction and action behind rules.

Three classes of factors affect what an organization can and cannot do: its resources, its processes, and its values.

The path I am trying so hard to follow is in fact the one that God my Father and His Son Jesus Christ want me to pursue. It has brought me deep happiness.

A lot has been written about the Internet bust. From my point of view, it’s quite clear the Internet isn’t a category; the Internet is a technological infrastructure that can be deployed to facilitate a disruptive business model or a sustaining business model.

There’s usually some process by which a potentially great idea gets prostituted into something lacklustre, or by which the wrong idea gets put forward.

It is a company’s customers who effectively control what it can and cannot do.

But instead of telling him what to think, I taught him how to think. He then reached a bold decision about what to do, on his own.

When a technology, regardless of how different and difficult it is, sustains the trajectory of performance improvement, my research asserts that the leaders in the prior generation of technology are likely to end up on top of their industry at the end of the transition.