287 Quotes by Daniel Goleman

Remember, empathy need not lead to sympathetically giving in to the other side’s demands – knowing how someone feels does not mean agreeing with them.

The new measure takes for granted having enough intellectual ability and technical know-how to do our jobs; it focuses instead on personal qualities, such as initiative and empathy, adaptability and persuasiveness.

The inability to resist checking email or Facebook rather than focus on the person talking to us leads to what the sociologist Erving Goffman, a masterly observer of social interaction, called an “away,” a gesture that tells another person “I’m not interested” in what’s going on here and now.

Life is a comedy for those who think and a tragedy for those who feel. HORACE WALPOLE.

For leaders to get results they need all three kinds of focus. Inner focus attunes us to our intuitions, guiding values, and better decisions. Other focus smooths our connections to the people in our lives. And outer focus lets us navigate in the larger world. A leader tuned out of his internal world will be rudderless; one blind to the world of others will be clueless; those indifferent to the larger systems within which they operate will be blindsided.

In any interaction the more high-power person tends to focus his or her gaze on the other person less than others, and is more likely to interrupt and to monopolize the conversation – all signifying a lack of attention.

Just seeing someone express an emotion can evoke that mood, whether you realize you mimic the facial expression or not. This happens to us all the time – there’s a dance, a synchrony, a transmission of emotions. This mood synchrony determines whether you feel an interaction went well or not.” The.

It’s the most important relationships in your life, the people you see day in and day out, that seem to be crucial for your health. And the more significant the relationship is in your life, the more it matters for your health.”43.

Motivation aside, if people get better at these life skills, everyone benefits: The brain doesn’t distinguish between being a more empathic manager and a more empathic father.