48 Quotes by Heather Dougherty

People trust that their on-time delivery is going to happen.

People bought more than last year. You see the categories not changing very much from years past. We all expected a heavy gadget-type of Christmas.

A retailer can stand out by offering that kind of depth of information and making (Internet shopping) an enjoyable experience, particularly now because you do have so many more people on broadband.

Apparel sales are mirroring the spending habits of consumers in the offline world more and more.

Apparel remains one of the more dominant product categories during the holiday season, mirroring offline holiday retail behavior.

Apparel and consumer electronics are consistently among the most popular gifts purchased during the holidays, resulting in the largest share of online revenue.

They've been very aggressive so far. It's interesting, because for the past six years they've been trying to wean people off the idea that the Internet is all about low prices.

They know the brands they are going to find and they know that they will usually be able to return items if they need to. In a sense, online retail now looks more like traditional retail, where apparel has long been a mainstay throughout the year and especially during the holidays.

They failed to differentiate themselves in this market - going up against Smarterkids.com that is using customization,