28 Quotes by Henry Harteveldt

Travelers are on (the) leading edge of technology adoption. They adopt trends before the mainstream, are better educated and have more disposable income. They are picky people. Having control over making travel arrangements is very important, and the web plays well into that.

The question is, will these search engines present the information in a fair and unbiased way? Nobody works for free, and these (business plans) are based on an advertising model.

There is a big glaring hole here. The largest air travel market in the world is North America, ... It's not like people don't want to use it. The airlines are struggling to figure out the business model and the tradeoff. You add weight to the airplane. Will this and the product cost be paid off during a set time frame?

Trying to put two airlines together from an IT standpoint, there's no way around it--it's ugly, it's expensive, and it takes a long time.

This will cost revenue for airlines serving the whole region because people will now be spending whatever discretionary income they have on home repair, not travel.

The ROI for these projects is definitely a short one.

that they are only good as their last sale.

All airlines have been reexamining their IT strategies and expenditures and strategies. US Airways is certainly going to be watched with great interest.

This is a crowded and brutal market that makes the NHL look like the opera. It also lacks customer loyalty. Our research shows that only 4 in 10 consumers who use online travel sites say they routinely go to the same site.