365 Quotes by Howard Schultz

People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.

Early on I realized that I had to hire people smarter and ore qualified than I was in a number of different fields, and I had to let go of a lot of decision-making. I can't tell you how hard that is. But if you've imprinted your values on the people around you, you can dare to trust them to make the right moves.

To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.

One of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure

Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.

But I do think effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.

There are moments in our lives when we summon the courage to make choices that go against reason, against common sense and the wise counsel of people we trust.

Years later, that image of my father -slumped on the family couch, his leg in a cast, unable to work or earn money, and ground down by the world-is still burned into my mind.Looking back now, I have a lot of respect for my dad.He never finished high school, but he was an honest man who worked hard.

This is not his job, I thought, it's his passion.