365 Quotes by Howard Schultz

The issue of managing through a crisis is you have to be decisive even if you don't have perfect information.

I think with Ray you got somebody who really is an unusual person and an unusual player in the NBA in terms of his character, his leadership and how he takes care of himself, ... If you were going to make a bet on someone, I think Ray Allen is the poster child for that. I feel very comfortable.

We sell tea in Starbucks, but I think the experience is very different. I think coffee is something that is quick - it's transactional. I think tea is more Zen-like. It requires a different environment.

If you put on a lousy production with white actors, it's lousy. There is a problem, or can be, at this stage of our social evolution, with mixing the casts. It may not be a question of race so much as class. You would rarely find a black man in a high executive position where he was swinging his weight around.

I do feel, in a sense, the rules of engagement for citizenship has changed, and we must encourage other people to speak up and to take action.

Over the past year we viewed countless films and spoke with numerous studios in pursuit of finding the perfect film. Just as we have demonstrated with music we believe that Starbucks can ultimately change the rules of the game for film marketing and distribution.

I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.

Our core beverages, coupled with a strong holiday promotion, drove results in our retail stores, while solid growth in licensed locations led to the increase in our specialty business revenues.

Often, organizations need bold, grand gestures to galvanize people towards a new mission or refocus their attention.