452 Quotes by JEFF BEZOS

I think there are going to be a bunch of tablet-like devices. It's really a different product category.

We think this is a win, win, win for publishers, authors and customers.

I've not seen an effective manager or leader who can't spend some fraction of time down in the trenches... If they don't do that they get out of touch with reality, and their whole thought and management process becomes abstract and disconnected.

On the Internet, companies are scale businesses, characterized by high fixed costs and relatively low variable costs. You can be two sizes: You can be big, or you can be small. It's very hard to be medium. A lot of medium-sized companies had the financing rug pulled out from under them before they could get big.

We think this is a big deal, ... If we can bring the world of books to customers, wherever they happen to be, that's a worthwhile thing to work on.

I’d rather interview 50 people and not hire anyone than hire the wrong person.

People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

While free shipping is expensive for the company, it saves our customers tens of millions of dollars each quarter, and we plan to keep it in place indefinitely,