87 Quotes by James Cash Penney

The public is not greatly interested in saving a little money on a purchase at the expense of service.

How can we expect our children to know and experience the joy of giving unless we teach them that the greater pleasure in life lies in the art of giving rather than receiving.

In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow’s point of view.

My definition of an executive’s job is brief and to the point. It is simply this: Getting things done through other people.

The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply.

A store’s best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

I do not believe in excuses. I believe in hard work as the prime solvent of life’s problems.

We can serve our customers well only if our buying jobs are right. You cannot sell if you haven’t ordered wanted goods into your store.

No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn’t.