16 Quotes by Jan Carlzon
- Author Jan Carlzon
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Excellence doesn't mean we have to be 100% better in any one thing: it means we strive to be 1% better in 100 things.
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- Author Jan Carlzon
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If you’re not serving the customer, your job is to be serving someone who is.
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You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.
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Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.
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Do not fear adversity. Remember, a kite rises against the wind rather than with it. People are not willing to take risks when they feel afraid or threatened. But if you manage people by love-that is, if you show them respect and trust-they start to perform up to their real capabilities.
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Quality doesn’t mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things.
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Setting a good example is truly the most effective means of communication – and setting a poor one is disastrous!
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- Author Jan Carlzon
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We have 50,000 moments of truth every day.
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- Author Jan Carlzon
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An individual without information can’t take responsibility. An individual with information can’t help but take responsibility.
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