18 Quotes by John Glass

It was extremely scary, ... It gets to the point where you have nowhere to go.

It's unbelievable. I've never seen anything like it, ... We dodged a bullet with Hurricane George, but we didn't dodge this bullet.

It's not a perfect world. There were some problems with the doughnut and coffee shops; the logistics were a little challenging. But I don't necessarily think ... that it has to be a hot doughnut.

If people started eating less Big Macs and Double Cheeseburgers, it would be a problem, ... Those are nice high-margin items for McDonald's.

In the store, it's an issue of queuing ? someone can have a complex order and step aside while it's being made.

Instead of focusing on opening new stores, the company is investing on improving its existing stores, ... Second, McDonald's is doing a good job with product innovation and improving quality. It's a philosophical change whereby instead of selling burgers cheaply, it's now selling better menu items at a higher price and consumers are paying for it.

The lukewarm consumer response to tests in the U.S. combined with the significant capital outlay for oven equipment played a considerable part in the decision to delay (if not desert) this initiative.

The coffee market in the United States is the fastest-growing segment within fast food. McDonald's recognizes this and wants to capitalize on it. It's surprising it's taken the company this long.

The company has been grooming Bell for that role and he's certainly become more of a public face of the company recently.