27 Quotes by John Horrigan

People do benefit from information they get online, whether it's health care or information on government services or just social connections from e-mail. We've found that broadband connections tend to magnify those impacts.

Details of how to get a subscription drug benefit available to senior citizens was recently put online but only 27% of over-65's have net access, meaning people were lacking information about a key benefit,

The broadband difference is now permeating the news environment. High-powered Internet users are heavily into other media sources as well, but the pre-eminent place of online news suggests that it shapes their off-line information choices in an important way.

This is still technology that does require a certain capacity to self-troubleshoot. The switching cost could just be the technical aspect of doing the setup, and often you have to switch your e-mail address. These are people who are older, less educated and less adept to go through the process.

Thirty-four percent of people said the Internet played a crucial role, they got advice and support from other people. Thirty percent said they got information online to compare options.

There's a certain seamlessness of how people maintain their social networks. They shift between face-to-face, phone and Internet quite easily.

They're not as ardently engaged as users a couple of years back. They're satisfied with rudimentary applications on the Internet. They like e-mail. They will check the news. They're satisfied with the basics.

For many of these young broadband users, the Internet is their main course for news, and they don't always eat their vegetables or order dessert in the form of using other media.

Existing broadband users were the early adopters who used to pay for the dial-up wait and they got impatient with it, which is why they switched over to broadband, ... We see a slowing down in broadband growth partly because most of the low-hanging fruit of early adopters have been harvested by broadband providers.