18 Quotes by John Joyce

Based on everything we know today, we believe the current earnings-per-share consensus for the fourth quarter is reasonable.

At that time, we also recognized that we'd feel price pressure in PCs and hard-disk drives. And our expectations here were right on track as well.

There was a lot of business in the pipeline, but we simply failed to close contracts.

The Y2K lockdown was very real. It certainly impacted our largest customers.

It was basically the progression of the swelling of the brain. EEE takes a few days to tell what it is.

Services now represent nearly 50 percent of IBM's revenue.

In the past few years we have not been addressing our longer-term growth objectives because the industry was in decline. We felt it would be naive to talk about growth when we knew our customers weren't spending. But in 2003 we said that the industry had stabilized and I would characterize 2004 as a year when the IT industry will begin its next growth cycle.

I'd have to shovel first and go to the church, and I don't appreciate that.

The first quarter traditionally is the weakest period of the year for technology purchases, and many of our customers chose to reduce or defer capital spending decisions until they see a sustained improvement in their businesses.