36 Quotes by John L. Flannery

In the U.S., a lot of small manufacturers are pretty good. I don't see any reason why India won't make the same progress in manufacturing as it did in services.

I think any time you increase focus, increase speed, all those are going to help any business.

First and foremost, localization is a customer strategy, it's not a cost arbitrage or whatever.

When a customer is really not happy, it's a very unpleasant experience.

Artificial intelligence, machine learning... cell therapy, immunotherapy. There's just a constant stream of investment ideas we could pursue better in that fashion.

We've reinvented ourselves many, many, many times.

I have a strong command of what's going on in the company.

It's quite clear we've got strong franchises at the core of this company.

Going back to the past is not productive.