104 Quotes by Jon Taffer

One of my first bartending gigs was on Santa Monica Boulevard at Doug Weston's Troubadour, a very famous live music venue.

The right personality with a weak resume can be filled in. That's the employee who will become great.

When you're finished, bars are not inherently profitable. You got to work at them to make them profitable.

When you're on-stage, you're expected to perform in the bar business. You shake hands. You smile. You're all positive energy: you add to your environment. When you walk in the door to the back of the house, that's like a stage door. You're off-stage now.

If you can't build a relationship with your customers, you're in big trouble. If you can remember the numbers from the reports and spreadsheets you spent hours poring over in your office, but you can't picture the faces of your customers - you're in big trouble.

People connect to a good bar very personally.

When my company does a good job, we make people happy. They laugh, they smile, they have a good time - that's what we do for a living. Any business doing that is making a noble effort.

When I went to college, I really became interested in cultural anthropology. Our behavior isn't that different from other primate species'.

If you have to signal a bartender to get a drink, then they're not looking at you, which is their problem. They're not doing their job. So don't feel rude when you signal a bartender. They're the ones who caused you to signal them. Go for it.