11 Quotes by Judith E. Glaser

To get to the next level of greatness depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversations. Everything happens through conversations!

Trust is the glue that holds an organization together in the face of enormous challenges. Trust primes the pump so that people can get intimate and feel open enough to be inclusive, interactive, and intentional.

When we create conversational rituals that enable us to honor and respect others’ views of the world – especially when these views are very different from our own – we create a space for better conversations and for new ideas to emerge.

If telling more doesn’t create the results she wants, the leader may “sell” her ideas to get people on board; when this doesn’t work, she is inclined to “yell” to get results. Yet employees don’t want more “vision,” they want deeper engagement with leaders who can help them execute the vision.

Too often we fall into the trap of thinking that if we give employees the facts and explain why change needs to take place from an economic point of view, they’ll buy into the change. We overestimate the power of logic and underestimate the power of storytelling, an appeal to belonging and the positive emotions of belonging.

Communication through interaction is less about the words spoken than it is about the interaction dynamics that take place at the nonverbal level; it is at this level that trust is established – or not.

Candor, collaboration, and cooperation are almost impossible to establish in environments where turf wars and one-upsmanship exist.

Researchers have concluded two things. One is that we drop out of conversations every twelve to eighteen seconds to process what people are saying; two, we often remember what we think about what another person is saying because that is a stronger internal process and chemical signal. In other words, our internal listening and dialogue trumps the other person’s speech.

Discovering a New Intelligence You never change things by fighting the existing reality. – To change something, build a new model that makes the existing model obsolete. – BUCKMINSTER FULLER.