158 Quotes by Ken Blanchard

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

Real communication happens when people feel safe.

A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.

Do your best to succeed and push the limits without violating them.

The quality of a leader is reflected in the standards they set for themselves." Ray Kroc "If some of today's leaders don't relearn the value of a smile, they'll be unable to fire up others' ability to find real enjoyment in their work.

Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.

When you stop learning you stop growing.

We can't control everything in life, that's for sure, but we can reach out to the people we love to tell them we love and care about them.

You have the power to help people become winners.