158 Quotes by Ken Blanchard

Many companies claim they have core values, but typically what they're referring to are generic beliefs: having integrity, making a profit, responding to customers and so on. These values only have meaning when they're defined in terms of how people behave and are ranked to set priorities.

One of the topics I'm most passionate about is servant leadership - the greatest leaders recognize that they're here to serve, not to be served.

When you write a business fable, people get caught up in the story and don't get judgmental about what you're teaching them. If you're teaching a bunch of concepts, people get skeptical and say, 'Where'd you get that research?' But if you tell them a story, they get caught up in it while they learn.

I think a great leader is somebody who realizes it's not about them, it's about the people that they're serving, that they're really other-directed rather than self- directed.

Too often in business, only financial data is gathered - and then it is distributed only to management. Other key indicators that relate to performance areas also need to be tracked. Information on performance has to be made available to those people who can best use it - those doing the work.

People love to be appreciated.

Age is rarely a limitation to being a mentor.

Patrick Lencioni, Spencer Johnson, and Stephen Covey are great communicators.

As a leader, you absolutely must expend your energy engaging your frontline employees so that they will take care of customers, who will tell stories about how great your company is to other people, who will become new customers.