158 Quotes by Ken Blanchard

The first principle of ethical power is Purpose. By purpose, I don't mean your objective or intention-something toward which you are always striving. Purpose is something bigger. It is the picture you have of yourself-the kind of person you want to be or the kind of life you want to lead.

He isn't a real boss until he has trained subordinates to shoulder most of his responsibilities

Customer service is not a department, it's everyone's job.Â

Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create raving fans.

Everyone knows that not all change is good or even necessary. But in the world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something out there.