158 Quotes by Ken Blanchard

Help People Reach Their Full Potential Catch Them Doing Something Right

I cannot say Who Art in Heaven-If all my interests and pursuits are in earthly things.

Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

Customer service should not be a department, customer service is everyone's job.

Take yourself seriously but take yourself lightly.

It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.

Whether you like it or not, you will leave a leadership legacy.

Nice guys may appear to finish last, but usually they are running a different race.