"The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization."
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"Customer service is not a department, it’s everyone’s job."
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"Life is special when you reach out beyond yourself to be a true servant leader for others."
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"Leading people is the opposite of trying to control them; it’s about gaining their trust through your integrity, developing their potential through your partnership, and motivating them through your affirmation."
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"It never hurts to toot your own horn once in a while."
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"Customer service should not be a department, customer service is everyone’s job."
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"Anytime you use your influence to affect the thoughts and actions of others, you are engaging in leadership."
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"Perpetual prosperity comes to those who help others."
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"Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don’t work for you, you work for them."
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"If you can’t tell me what you’d like to be happening,’ he said, ’you don’t have a problem yet. You’re just complaining. A problem only exists if there is a difference between what is actually happening and what you desire to be happening."