152 Quotes by Kenneth H. Blanchard

There is a lot of competition out there. If you don’t take care of your customers, somebody else is ready to take your place.

There’s a difference between interest and commitment. When you’re interested in doing something, you do it only when it’s convenient. When you’re committed to something, you accept no excuses – only results.

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.

Customer service is not a department, it’s everyone’s job.

Life is special when you reach out beyond yourself to be a true servant leader for others.

Leading people is the opposite of trying to control them; it’s about gaining their trust through your integrity, developing their potential through your partnership, and motivating them through your affirmation.

It never hurts to toot your own horn once in a while.

Customer service should not be a department, customer service is everyone’s job.

Anytime you use your influence to affect the thoughts and actions of others, you are engaging in leadership.