29 Quotes by Kerry Patterson

So, what’s the first step to changing norms? It’s breaking the code of silence around the problem that always sustains the status quo.

At the end of the day, what qualifies people to be called “leaders” is their capacity to influence others to change their behavior in order to achieve important results.

What do I really want for myself? What do I really want for others? What do I really want for the relationship?

At the core of every successful conversation lies the free flow of relevant information.

A word fitly spoken is like apples of gold in baskets of silver.

Nothing in this world is good or bad, but thinking makes it so. – WILLIAM SHAKESPEARE.

Every time you try to convince others through verbal persuasion, you suffer from your inability to select and share language in a way that reproduces in the mind of the listener exactly the same thoughts you are having. You say your words, but others hear their words, which in turn stimulate their images, their past histories, and their overall meaning – all of which may be very different from what you intended.

An apology is a statement that sincerely expresses your sorrow for your role in causing – or at least not preventing – pain or difficulty to others.

This book is an apt response to the wisdom of the great historian Arnold Toynbee, who said that you can pretty well summarize all of history – not only of society, but of institutions and of people – in four words: Nothing fails like success. In other words, when a challenge in life is met by a response that is equal to it, you have success. But when the challenge moves to a higher level, the old, once successful response no longer works – it fails; thus, nothing fails like success. The.