29 Quotes by Kerry Patterson

If you use these skills exactly the way we tell you to and the other person doesn’t want to dialogue, you won’t get to dialogue. However, if you persist over time, refusing to take offence, making your motive genuine, showing respect, and constantly searching for Mutual Purpose, then the other person will almost always join you in dialogue.

Methods include cutting others off, overstating your facts, speaking in absolutes, changing subjects, or using directive questions to control the conversation.