146 Quotes by Marcus Buckingham

Convey your passion and link your strengths to measurable results. Employers and interviewers love concrete data.

In most cases, no matter what it is, if you measure it and reward it, people will try to excel at it

You shouldn't take pride in your natural talents any more than you should take pride in your sex, your race or color of your hair

It's odd that I'm a big name in America and not known in Britain.

Companies don't have one culture. They have as many as they have supervisors or managers. You want to build a strong culture? Hold every manager accountable for the culture that he or she builds.

Remember, what you focus on expands; results follow focus.

People quit managers, not jobs.

It's a special person - and personality - who can lead a start-up to soaring success and sustain that success for the long term. Apple co-founder Steve Jobs and Facebook's Mark Zuckerberg are star examples.

Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.