116 Quotes by Margaret Heffernan

If the company depends entirely on you – your creativity, ingenuity, inspiration, salesmanship or charisma – nobody will want to buy it. The risk and the dependency are too great.

It is nobody’s right to be waited on and nobody’s fate to do the waiting.

The best remote companies I’ve seen do almost everything online, via email and telephone. But they also get together face to face on a regular basis.

As a mother, I work hard every day and I expect that work to be recognized and appreciated. Because I work for and with human beings, sometimes they’re grateful and sometimes they aren’t.

On overnight flights, I have trained myself to get to sleep almost instantly after takeoff. I always listen to the same audiobook on my iPod so my brain knows, regardless of time zone, that that voice means it’s time for bed.

If we aren’t going to be afraid of conflict, we have to see it as thinking.

I don’t think a true company – one that builds sustainable value – can ever only exist online or remotely.

Customers who have to come back and spend, or customers who just don’t want the hassle of leaving – those are the ones who are most worth attracting.