130 Quotes by Mark Goulston

One absolutely crucial element in moving your brain from panic to logic is to put words to what you’re feeling at each stage.

These elements of the Side-by-Side approach – asking questions during a shared moment, and then deepening the conversation with more questions – are as powerful as communication gets: so powerful that they form the core of the Socratic Method. Socrates never told anybody anything; he just walked around town with people asking them questions until they figured out the answers themselves, and in the process he helped create Western civilization.

These people work hard and do their best, and they want the world to acknowledge that they’re intelligent, valuable, and creative.

Being alone with fear can rapidly turn into panic. Being alone with frustration can rapidly turn into anger. Being alone with disappointment can rapid turn into discouragement and, even worse, despair.

Know what's important and what isn't. Have the wisdom to know the right thing to do, the integrity to do it, the character to stand up to those who don't, and the courage to stop those who won't.

As safe and secure as you believe you are is as vulnerable as you can turn out to be.

A leader who is confused or confusing causes too much anxiety, and a leader who is too controlling is revealing more insecurity and a lack of leadership.

There will always be people who think that money and benefits and even just having a job should be thanks enough. There are also those that think they do a great job without anyone having to thank them. But study after study has shown that no one is immune from the motivating effects of acknowledgement and thanks.

Do what you say you're going to do. Follow through means never having to say you're sorry.