13 Quotes by Martha Heller

Digital transformation is more than painting a shiny picture of the future: digital transformation means tying the back end to the front end, which CIOs have done over and over again.

The most important thing we are doing here is collapsing the silos," says Eash Sundaram, EVP of innovation and CIO of JetBlue. "When we think about a program, we don't think about IT and finance and commercial operations. We think about how the program improves our customer or employee experience.

The challenge of disparate systems, says Bunton, extends past technology and process. Disparate systems have a direct impact on the way employees think about their jobs. "If your legacy systems require users to break down processes into little pieces, you wind up with people who cannot think holistically about their problems," she says.

Your first step in running IT like a business is to stop thinking of IT investments as OPM (other people's money) and treat it as if it were your own.