39 Quotes by Mike Boyd

You might be paying more in prime time for some prime destinations.

This is a whole new world for Southwest. They have to react, to go to markets they never dreamed of before. Southwest is now a carnivore. They have to go into other people's hubs because that's where the traffic is.

This is not like a normal negotiation - the company set the bottom line, and that was it.

They're here as much as we (the teachers) are, and you have to be in today's world.

(It's) all with the intention of being more transparent.

It's like monkey see, monkey bad. People say customer service is bad, so people just repeat that.

The objective should be to make money and survive, not to be the biggest airline on the planet. With the low-fare market, they can make money. And with charters, no one has more experience with charters than ATA.

The airline industry is tolerating this and letting it go,

That scraping sound may not be an iceberg after all,