13 Quotes by Patricia Friend

The people in the cabin have no way to defend themselves.

We've struggled for many years to change the image of cabin crew from frivolous airheads and after 9/11 it is clearer than ever that we are safety professionals and first responders,

If a passenger demonstrates an unwillingness to comply with our request for them to obey the rules before we even take off, then we know that we are potentially going to have difficulty with that person through the entire flight.

Under no circumstance should potentially dangerous weapons be allowed onboard an aircraft.

Passengers are now free to bring weapons back on board aircraft in the form of scissors.

We would like to see a major public education campaign about the consequences of engaging in this kind of behavior and that would include posters and notices all through the airports, including bars and restaurants that are serving alcohol.

Every flight attendant in this country is more on edge than they were before 9/11.

Northwest flight attendants are looking for a strong voice to support them during this difficult time. Right now the Northwest flight attendants are facing the most turbulent time of their careers and they are doing so without a safety net.

As of this morning the company has not changed its demands the flight attendants accept cuts.