1,160 Quotes by Pearl Zhu

The better way to define quality experience is “Lessons Learned.

High-quality enterprise is comprised of high-quality people, high-quality products & services, and high-quality business processes & capabilities, etc.

Quality management,” like “change management,” needs to be embedded into the corporate culture, and becomes part of corporate DNA.

Flexibility is to embrace different viewpoints and alternative ways to do things.

Performance Management is not a stack of paperwork, but a combination of management approaches leading to constantly improve quality and business results.

Quality is to ensure that the business systems are reliable and run when needed and when users expect them to run, meet the needs of the business.

Quality management ensures that in an organization, products or services are consistent, and business competency is cohesive.

In digital organizations, quality management is not the job of one department, but an overarching management discipline.

Quality is everyone’s business” as the digital principle sets the tone to build a coherent, effective, and dynamic digital organization.