657 Quotes by Peter Drucker

Unless strategy evaluation is performed seriously and systematically, and unless strategists are willing to act on the results, energy will be used up defending yesterday.

An employer has no business with a man's personality. Employment is a specific contract calling for a specific performance. Any attempt to go beyond that is usurpation. It is immoral as well as an illegal intrusion of privacy. It is abuse of power. An employee owes no "loyalty," he owes no "love" and no "attitudes"-he owes performance and nothing else. The task is not to change personality, but to enable a person to achieve and to perform.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

To be effective, every knowledge worker, and especially every executive, therefore needs to dispose of time in fairly large chunks. To have small dribs and drabs of time at his disposal will not be sufficient even if the total is an impressive number of hours.

In business school classrooms they construct wonderful models of a non- world.

Leadership is more doing than dash.

The real achiever do one thing at a time.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.