657 Quotes by Peter Drucker

The greatest challenge to organizations is the balance between continuity and change. You need both. At different times, the balance is slightly more over here, or slightly more over there, but you need both. And balance is basically the greatest task in leadership. Organizations have to have continuity, and yet if there is not enough new challenge, not enough change, they become empty bureaucracies, awfully fast.

There are only two things in a business that make money - innovation and marketing, everything else is cost.

To satisfy the customer is the mission and purpose of every business.

The only things that evolve by themselves in an organization are disorder, friction and malperformance.

There is one qualification the manager cannot acquire but must bring to the task. It is not genius; it is character.

A superior who works on his own development sets an almost irresistible example.

No one has ever failed to find the facts they are looking for.

The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker

Strategic management is not a box of tricks or a bundle of techniques. It is analytical thinking and commitment of resources to action. But quantification alone is not planning. Some of the most important issues in strategic management cannot be quantified at all.