7 Quotes by Rob Douglas

People want to feel that they matter, that they are not just a digit and a piece of data to the company. If you have an action plan in place, and the consumer feels (the company) really cares, you may cement a relationship.

He would almost certainly have done all of that work from home. At work, he would be interested in applying the fascinating new technology that he had developed at home.

Kelley is the kind of guy who deserves to be playing all the time. It's strange how he sort of blossomed out of nowhere. I think that's also what's so special -- there's a mystique.

The worst-kept dirty secret in the private investigative trade is that this happens with many of the big-name investigative firms in the country.

Companies value customer service over security. The emphasis in training is always on satisfaction of the customer, push more products and move the calls as quickly as possible.

The nefarious thing is that the consumer doesn't know what's happening. You and I can't defend ourselves against this practice if we don't know it's happened.

If millions of adults shifted their company loyalty after a disclosure letter, that's an eye opener.