23 Quotes by Sheryl Kingstone

You don't spend that much money just for a customer base. If they discontinue the product, they're going to lose those customers anyway, because they won't be happy. So that means they would have spent billions for nothing.

The number-one criteria for staying with a software-as-a-service vendor is going to be customer service and support.

The contact center--the single most important point of contact for responding to customer needs--must become more agile, provide a consistent customer experience, and be optimized for improved performance. The Microsoft Customer Care Framework helps break down the current barriers that exist.

The easier they can make their code, the more value that code has.

The lines are blurring between sales and marketing at many firms. Most companies want at least some basic marketing functionality.