191 Quotes by Simone Puorto

The straight-to-room approach will become the standard in our Industry, exactly as self-check-in became the standard in airports

Some hotels are still afraid to loose the “human touch” by automatizing check-in procedures. Good news is that guests do not want the human touch when checking in, on the contrary

Of all the IoT long-term investments a hotel can make, mobile key technology is, by far, the safest

Amazon claims that Alexa commands are deleted daily, and that hotel staff cannot access the recording anyway, but will that always be the case?

Sleep aid devices are inexpensive ways to make any room “smarter” and guest experience better

Considering that a game console has roughly a 5-to-6-year life cycle, investing in game rooms is a relatively safe move for any hotel

When it comes to hotel check-in, self-service is best service

Together with mobile payments, friction during check-in is probably the main Industry “turn-off” for guests

As personalized, 1:1 guest communication becomes the standard in our industry, pretending to stay in business without some level of marketing automation is entrepreneurial myopia