32 Quotes by Stanley Marcus

I went into a Beverly Hills shop to buy an attache case. They had 250 cases on their shelves. I asked an attractive saleswoman if they carried one made of belting leather. She said 'no.' That was the end of the conversation. She made no attempt to show me another case that would provide equal service. I didn't buy an attache case.

I took to heart the instructions my father drilled into my head. Respect the customer. Pay attention to her. Take her package to her car. You broke your neck to get what she wanted because you never knew when the next customer would come along.

I thought it was unfair to ask school kids to integrate first. The parents should lead the way, not send out the children as advance troops.

I already own more than any human being needs.

What we learned was that the collective glamour of a specialty store could sell a lot of merchandise.

Since merchandise creativity is hampered by the reluctance of manufacturers to do special things for an individual store, it might be well to increase purchases in foreign markets more able to accept innovative ideas.

I'm lucky that I was in retailing during the time that I call the golden age of retailing.

It was at the department store where people got away from provincialism.

Textiles embody all the dimensions of art: color, innovation, talent.