32 Quotes by Stanley Marcus

As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.

You have to empower your sales staff to use their judgment and go beyond the standards set down on paper and by the computer.

Seeing so much of the same thing suppresses the desire to buy.

Make life exciting, and you live longer.

I saw an ad for an expensive car and got so excited about it, I called the dealer. 'How are those new cars?' I asked. 'They're fine,' he said. I thought he'd offer to let me drive it for a weekend. He didn't. I expected a salesman to call. No one did. I didn't buy the car.

Running a fashion business takes the heart of a good gambler. You're always dealing with new things. And there's no guarantee that anything new is going to be successful.

I love to sell, to visualize something for someone and make them see it.

Deciding taste is egotistical, but that's how taste is established, by somebody having the courage to say, 'I don't want to sell that.'

Maybe it's my age that makes me very conscious of loose threads, but I don't think that's an earmark of a fine product. And whenever I have a deep-seated feeling like that, I convey it to the person who made it. Sometimes they curse me, and sometimes they thank me.