248 Quotes by W. Edwards Deming

Knowledge needs to be a verb.

You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.

The worker is not the problem. The problem is at the top! Management!

You cannot inspect quality into the product; it is already there.

When a system is stable, telling the worker about mistakes is only tampering.

The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.

Defects are not free. Somebody makes them, and gets paid for making them.

A system must have an aim. Without the aim, there is no system.

You do not find knowledge in a dictionary, only information.