248 Quotes by W. Edwards Deming

People are entitled to joy in work.

Innovation comes from the producer – not from the customer.

Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.

A leader’s job is to help his people.

Learning is not compulsory; it’s voluntary. Improvement is not compulsory; it’s voluntary. But to survive, we must learn.

It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to – that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required.

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

Just because you can measure everything doesn’t mean that you should.

We know what we told him, but we don’t know what he heard.