248 Quotes by W. Edwards Deming

What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.

Quality is everyone’s responsibility.

Information is not knowledge. Let’s not confuse the two.

Improve quality, you automatically improve productivity.

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.

You don’t know what you don’t know.

You can not plan to make a discovery. You do not plan innovation.

Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.

If you can’t describe what you are doing as a process, you don’t know what you’re doing.