248 Quotes by W. Edwards Deming

Nobody goes to work to do a bad job.

The result of long-term relationships is better and better quality, and lower and lower costs.

The customer invents nothing. New products and new services come from the producer.

Management is prediction.

It’s management’s job to know.

It is not enough to do your best, you must know what to do, and then do your best.

The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.

Everyone is a customer for somebody, or a supplier to somebody.

Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.