248 Quotes by W. Edwards Deming

Divide responsibility and nobody is responsible.

The process is not just the sum of its parts.

Learn the basics of analytics and people will love you. If you don’t have time to learn, hire someone.

Judging people does not help them.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

The emphasis should be on why we do a job.

The job can’t be finished only improved to please the customer.

Any manager can do well in an expanding market.