248 Quotes by W. Edwards Deming

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

To copy is to invite disaster.

Hold everybody accountable? Ridiculous!

Management does not know what a system is.

Mere allocation of huge sums of money for quality will not bring quality.

Performance of management should be measured by potential to stay in business, to protect investment, to ensure future dividends and jobs through improvement of product and service for the future, not by the quarterly dividend.

Quality is everyone's responsibility.

If you can't describe what you are doing as a process, you don't know what you're doing.

It is not enough to do your best; you must know what to do, and then do your best.