248 Quotes by W. Edwards Deming

The big problems are where people don't realise they have one in the first place.

I am forever learning and changing.

If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.

The prevailing system of management has crushed fun out of the workplace.

What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.

'Quality' means what will sell and do a customer some good - at least try to.

American management thinks that they can just copy from Japan. But they don't know what to copy.

People don't like to make mistakes.

I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.