248 Quotes by W. Edwards Deming

Quality is pride of workmanship.

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.

Uncontrolled variation is the enemy of quality.

Whenever there is fear, you will get wrong figures.

Managing by results only makes things worse.

A goal without a method is nonsense.

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, and of machine-time, all of which raise the manufacturer’s cost and price that the purchaser must pay. The consumer is not always willing to subsidize this waste. The inevitable result is loss of market. Loss of market begets unemployment.

A leader must have knowledge. A leader must be able to teach.

We are here to learn, to make a difference and to have fun.