248 Quotes by W. Edwards Deming

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special.

Management of a system, cooperation between components, not competition. Management of people.

Each system is perfectly designed to give you exactly what you are getting today.

Monetary rewards are not a substitute for intrinsic motivation.

You should not ask questions without knowledge.

The most basic problem is that performance appraisals often don’t accurately assess performance.

She learns, after she finishes the job, that she programmed very well the specifications as delivered to her, but that they were deficient. If she had only known the purpose of the program, she could have done it right for the purpose, even though the specifications were deficient.

There is no substitute for knowledge.

Competition should not be for a share of the market-but to expand the market.