We are confident that we can return this company to its previous height..., ... We are relaxed about where we are, where we are going. Obviously we are working very hard to make sure that we are increasing the profitability.

Falling margins, which is really investment in customers, is very much a part of turning the company around,

Falling margins are very much part of turning the company around. You can't turn around without investing in customers.

We expect dividends from this company in the next couple of years,