The crisis besetting America is not just an economic or political crisis; something deeper is wreaking havoc across the land, a mercenary and utilitarian attitude that demonstrates little empathy for people's actual well-being, that dismisses imagination and thought, branding passion for knowledge as irrelevant.

Other people's sorrows and joys have a way of reminding us of our own; we partly empathize with them because we ask ourselves: What about me? What does that say about my life, my pains, my anguish?

A novel is not an allegory . . . It is the sensual experience of another world. If you don’t enter that world, hold your breath with the characters and become involved in their destiny, you won’t be able to empathize, and empathy is at the heart of the novel. This is how you read a novel: you inhale the experience. So start breathing.

Those who judge must take all aspects of an individual's personality into account. It is only through literature that one can put oneself in someone else's shoes and understand the other's different and contradictory sides and refrain from becoming too ruthless. Outside the sphere of literature only one aspect of individuals is revealed. But if you understand their different dimensions you cannot easily murder them…

It is not accidental that the most unsympathetic characters in Austen's novels are those who are incapable of genuine dialogue with others. They rant. They lecture. They scold. This incapacity for true dialogue implies an incapacity for tolerance, self-reflection and empathy.

[A] great novel will allow you to transcend the social, racial and political limitations imposed by the vicissitudes of life and to find a deep fraternity based on empathy.