When the CEO makes a decision, people don't come back on it.

The Japanese people are usually very prudent, even when they are convinced change is necessary.

You go to a plant not only to pat the people on the back, but to tell them about the opportunities they have to do a better job. Quality is one of the opportunities they have to do a better job.

In most companies people make a specific contribution to the company in their function. But it is not expressed in terms of profit, only in terms of performing their function better.

We don't want to be something for everybody, we want to be everything for some people.